Refund Policy

Thank you for choosing NanoBanana! We are committed to providing you with the best AI image generation prompt service. This Refund Policy explains our guidelines for refunds and cancellations.

1. Understanding Our Service

Before purchasing, please understand the following about our service:

• We offer 5 free generations so you can experience our service before making a purchase
• Our service provides AI image generation prompts and premium templates
• Credits are issued immediately upon purchase or subscription activation
• Credit consumption rates vary by model and feature (see our Pricing page for details)

2. Credit Package Refunds

For one-time credit package purchases:

• Refund requests must be made within 7 days of purchase
• Only unused credits are eligible for refund
• If any credits have been used, the remaining balance may be partially refunded
• Refunds are processed to the original payment method within 5-10 business days

3. Subscription Refunds

For monthly and yearly subscription plans:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No prorated refunds for partial billing periods
• Monthly bonus credits expire at the end of each billing cycle
• Yearly subscriptions: Refund requests within 14 days of initial purchase may be considered on a case-by-case basis

4. Exceptions - When We Will Refund

We will provide refunds in the following circumstances:

• Extended Service Disruption: If our service is unavailable for more than 5 consecutive days due to technical issues on our end
• Accidental Duplicate Purchases: If you accidentally purchased the same product multiple times within 1 hour
• Technical Errors: If you were charged incorrectly due to a system error
• Unauthorized Transactions: If your account was compromised and unauthorized purchases were made (verification required)

6. How to Request a Refund

To request a refund, please contact us with the following information:

• Your registered email address
• Order or transaction ID (found in your payment confirmation email)
• Date of purchase
• Reason for refund request
• Any relevant screenshots or documentation

7. Refund Process

• We will review your request within 5 business days
• You will receive an email notification of our decision
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may vary depending on your financial institution

8. Subscription Cancellation

To cancel your subscription:

• Go to your Account Settings → Subscription
• Click "Cancel Subscription"
• Your subscription will remain active until the end of the current billing period
• You will not be charged for future billing periods after cancellation

9. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us:

• Email: support@redcubix.app
• Website: https://redcubix.app

We are committed to resolving any issues fairly and promptly. Your satisfaction is important to us.